Shipping & Returns

Shipping Information

Free Shipping

Economy shipping is free on United States orders of $100 or more. For smaller orders, available rates are shown at checkout. Standard shipping may be offered at an additional charge.

Shipping Methods

Processing Time

Carrier transit estimates begin after your order ships. Allow two weeks before dispatch or pickup for in-stock pants needing hemming. For vendor-ordered pants, allow three weeks total, including any hemming. Choosing a faster shipping method does not shorten sourcing or alteration time. We will send tracking when available. Contact us before ordering if you need an item for a particular date.

Shipping Destinations

Available destinations and services are confirmed at checkout. Please contact us about international delivery before ordering; a listed carrier does not guarantee that your destination is currently supported.

Pickup in Duluth

Pickup is free at 303 West Superior Street. Please wait for your ready-for-pickup notification before visiting. The usual 24-hour pickup estimate applies to in-stock items that do not need alterations. Allow two weeks for hemming in-stock pants, or three weeks total for vendor orders, including hemming.

Local Delivery

Local delivery is $45 on orders of $100 or more for eligible Minnesota addresses within 10 miles of our Duluth store. Availability is confirmed at checkout. We will contact you to coordinate delivery. Allow two weeks for hemming in-stock pants, or three weeks total for vendor orders, including hemming, before your order is ready for delivery.

Return Policy

30-Day Returns

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition with all tags attached
• In original packaging when possible
• Accompanied by the original receipt or order confirmation

Non-Returnable Items

The following items cannot be returned:

• Custom or made-to-measure garments
• Altered items
• Final sale or clearance items
• Underwear and socks (for hygiene reasons)
• Items damaged due to misuse or improper care

How to Return

To initiate a return:

1. Contact us at kyle@dickinsonclothing.com or call (218) 722-3339
2. Provide your order number and reason for return
3. If your return is accepted, we will send a return shipping label and instructions
4. Pack items securely and attach the return label
5. Follow the carrier and drop-off instructions provided with your label

Refund Processing

Once we receive your return, we will inspect the items and process approved refunds within 10 business days. Refunds will be credited to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement.

Exchanges

If you need a different size or color, we're happy to help with an exchange. Contact us to arrange an exchange, and we'll do our best to get you the right item as quickly as possible. If the replacement item is a different price, we will refund or charge the difference accordingly.

Alterations

Online hemming without a cuff is available as a paid add-on, currently $25 per pair. On qualifying full-priced 34 Heritage jeans, Columbia contributes $10 toward that basic hem, bringing your price to $15 per pair. Sale items and other pants use the standard rate. The contribution applies only to the hem on the qualifying jeans and has no cash value. Choose hemming in your bag and enter the finished inseam in inches, not the amount to remove. Allow two weeks for hemming in-stock pants, or three weeks total for vendor-ordered pants, including hemming, before dispatch or pickup. Altered items are not returnable under our return policy; if you are unsure of your measurements, contact us before requesting alterations.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please include photos of the damage when contacting us to help expedite the process.

In-Store Returns

You are always welcome to return or exchange items in person at our store. Our staff will be happy to assist you and can often help you find the perfect alternative if you're looking for an exchange.

Questions?

If you have questions about shipping or returns, please don't hesitate to contact us:

Phone: (218) 722-3339
Email: kyle@dickinsonclothing.com